It Architecture St Guide 1844582

Which articulation best depicts the connection between Oracle Reference Architecture (ROR) and the Oracle items? A. ROR portrays the engineering worked in to the Oracle items. B. ROR portrays the design hidden the Oracle Fusion Applications. C. ROR depicts an item rationalist design and afterward maps the Oracle items onto the engineering. D. ROR depicts a design that is solely founded on Oracle items. Point 3: Application InfrastructureExplain Introduction Oracle Reference Architecture application framework Describe Distributed Computing Concepts Describe Grid Computing Capabilities and Architectural Concepts Describe Cloud Computing Capabilities and Architectural Concepts Describe Fertilization and how it assumes a key job in the establishment framework Describe the job of Containers in the Application Infrastructure Management abilities and how reserving assumes a vital job Create the Product Mapping View to outline items to the application foundation layers Describe Data Practiti oner ROR Application Infrastructure FoundationSample Questions 1 . Select the most proper motivation behind why three-level design is a superior engineering decision than basic Client-Server engineering for complex venture applications. A. Three-level design utilizes three strings to run the applications, so execution is better. B. Three-level engineering utilizes a layered way to deal with isolated the handling of business rationale, information, and presentation.This permits the levels to be autonomously scaled to boost the venture. C. Three-level engineering consolidates introduction, business rationale, and information handling into a solitary layer to dispose of system latencies. D. Three-level design moves all preparing to the customer, accordingly decreasing the heap on the server. 2. Which of coming up next is certainly not a trait of Cloud figuring? A. Multi-tenure b. Versatile scaling c. Pay-for-use estimating d. Yearly provisioning Topic 4: Security Describe Security Desc ribe Application Security Describe Data Security Describe User Security Explain Common Security Strategies Describe Security Concepts and Capabilities Describe Common Security Standards Describe a Conceptual Architecture View of the Security layer Describe the Logical Architecture View of the Security layer Create the Product Mapping View to reimburse he Oracle items that guide to Security layers ROR security 1.There are various approaches to characterize applications so as to survey business hazards and appoint proper security arrangements. Which of coming up next isn't depicted as an essential meaner to characterize an application? A. By the client network it serves, for example, HER, fund, all workers, overall population, etc b. By the data it handles, for example, characterized data, individual data, openly accessible data, etc c. Y business criticality, for example, income creating applications versus educational applications d. By innovation or potentially merchant, for exampl e, . NET versus Java, etc e. By the materialness of existing laws and guidelines relating to protection, evaluating, and get to control 2. Review logging is a type of what sort of access control system? A. Analyst control b. Preventive control c. Obstruction control d. Restorative control e. Remunerating control f. Spreads control Topic 5: Engineering Review Oracle Reference Architecture Engineering, resource driven designing and related guidelines Describe Oracle Reference Architecture Engineering Concepts and Capabilities Describe the Conceptual Architecture View model for Oracle Reference Architecture Engineering ND the capacities required for a building foundation Use Logical Oracle Reference Architecture Engineering Architecture View segments of the designing condition and show how they are associated with one another Describe the Deployment Oracle Reference Architecture Engineering View bundling and arrangement related parts of Oracle Reference Architecture Engineering Create the Product Mapping View to show how Oracle items fit on to the sensible model to understand the building framework Describe Oracle Reference Architecture Engineering essential accepted procedures ROR Software Engineering ROR Engineered Systems 1 . You are building up a mix segment that utilizes client information. The source framework characterizes client information in an unexpected configuration in comparison to anticipated. Which of the accompanying alternatives best portrays how you would build up the segment? A. Make an article portrayal of client information and use it in the segment. B. Externalities the information change by mapping the source information arrangement to an accepted information group. C. The information designs are extraordinary, so it is beyond the realm of imagination to expect to build up the segment. D. Compose the information from the source framework into a database and read it back in the normal format.Topic 6: Integration Explain Service-arranged rec onciliation ND how this contrasts from progressively conventional joining approaches Describe rules that ought to be met by any engineering that implies to help a Service-situated way to deal with incorporation Create Logical Architecture View segments of the Information Management condition Describe Development View of Service-situated Integration Describe Process View of Service-situated Integration Create the Product Mapping View to show how Oracle items can be utilized to understand the design Use Service-situated Integration's mix examples and message trade examples to recognize best methodologies or coordination situations ROR Service-arranged Integration 1 . Which explanation best portrays the connection between the Service-situated Integration (SO') engineering and the Application Integration Architecture (AI) item from Oracle? A. Computer based intelligence is an item explicit usage of the OSI design. B. Artificial intelligence is a customary Enterprise Application Integrat ion (EAI) engineering; thusly AI doesn't follow the OSI design. C. Man-made intelligence is an Oracle item that maps to a portion of the layers and capacities characterized by the OSI engineering. D.AI is one of numerous Oracle items that maps onto the OSI design. . Which articulation best portrays how Service-arranged Integration (SO') varies from conventional Enterprise Application Integration (EAI)? A. OSI is Just similar to EAI aside from that a help transport is utilized rather than a center point or message transport. B. OSI is unique in relation to center point based EAI, however is equivalent to EAI utilizing a message transport. C. OSI utilizes a point-to-point joining approach dependent on the Web Services industry gauges. D. OSI utilizes SO Services that are independent and unmistakable from the applications being coordinated. E. EAI incorporates applications though SO coordinates SO Services. Gatherings. 2012 Oracle Corporation †Proprietary a Confidential Topic 7: M anagement and Monitoring Explain Management and Visibility Gap Describe Common Management and Monitoring Standards Describe Key Management and Monitoring Capabilities Describe Conceptual View model for Management and Monitoring and the abilities required for a Management and Monitoring foundation Identify the Logic View parts of the Management and Monitoring condition Create the Product Mapping View to show how Oracle items can be utilized to understand the design Describe how the Deployment View characterizes how Oracle items may be sent to physical equipment ROR Management and Monitoring 1 . Which of coming up next are capacities given by the Monitoring Engine inside the Logical perspective on the Management and Monitoring design? A. Asset Monitor b. Framework Monitor c. Assortment Monitor d. Administration Monitor 2. When mapping Oracle Products onto the Logical view, what is the best methodology? A. Use the board packs, connectors, and modules to make a tweaked item mapping for the Logical view. B.Use Oracle Enterprise Manager to give center capacities required by the three layers for Oracle stack, and use the board packs, connectors, and modules for non-Oracle stack. C. Utilize an Oracle Enterprise Manager item to give all the abilities required by the three layers in the Management and Monitoring engineering. D. Utilize an outsider to give all capacities required by the three layers in the Management and Monitoring engineering. Gatherings. 0 2012 Oracle Corporation †Proprietary and Confidential Topic 8: Service Orientation Explain the central ideas of the Oracle Reference Architecture Describe how Definition of a Service gives an unambiguous meaning of Service Oriented Architecture Service utilized as a structure hinder with a Service Oriented ArchitectureDescribe how Combining Technology Perspectives characterizes how extraordinary Enterprise Technology Strategies can be joined by following the essential ideas of Oracle Reference Architecture ROR S ervice Orientation 1 . The Oracle Reference Architecture (ROR) incorporates the idea of Technology Perspectives. Which proclamations are genuine concerning ROR and Technology Perspectives? A. Every Technology Perspective spotlights on a specific arrangement of items and innovation. B. A Technology Perspective incorporates both reference design sees just as useful direction and approaches for effectively actualizing he changes required to grasp the items and innovation. C. The Technology Perspectives can be utilized independently or in mixes, for instance, SO with Bal. D. The Technology Perspectives can be utilized exclusively or in combinations.When utilized in blends, the SO Technology Perspective must be incorporated . E. Every Technology Perspective is a piece of ROR and is a piece of an Enterprise Technology Strategy; I. E. A Technology Perspective is the association among ROR and an Enterprise Technology Strategy. 2. Which of coming up next are instances of the administration a nd perceivability hole between he generally checked IT framework assets and the Services? A. On-going Shift to Move to an Agile Shared Service Co

Mao and the Cultural Revolution Essays

Mao and the Cultural Revolution Essays Mao and the Cultural Revolution Paper Mao and the Cultural Revolution Paper China in the Cultural Revolution The generally extraordinary incredible people groups ordinary social upset was a battle for matchless quality inside the Chinese socialist gathering which showed into a wide scale social and political change which acquired china 1966 to the verge of full scale common war. Albeit a large number of individuals were killed and tormented during its bleeding course the social transformation is a part of china’s history once in a while discussed, its simply awful business to carry it up with somebody who’s purchasing 26 percent of the world’s oil and 42% of all solid created universally. The Cultural Revolution was a time of immense change and sorted out vandalism any semblance of which had never happened, and through recorded investigation it is sensible to infer that the incomparable Cultural Revolution of 1966-67 was only a methods for Mao Zedong to cleanse the Chinese Communist Party and solidify his very own capacity. A time of quiet and stable monetary conservatism had settled over china after the change and enthusiasm of the extraordinary jump forward, and with its awesome disappointment the conservatives inside the CCP increased more force as Mao and his wildly communist strategies lost extensive help. In this condition of political balance and conservatism the sickly Mao felt industrialist and elitist belief system was penetrating the gathering and the principle objectives of the 1949 upheaval were being surrendered, and that to guarantee the fate of the socialist party and china as a communist express a revitalization of progressive soul among the adolescents and offspring of china was important. It was from this little battle to recapture authority over the gathering mechanical assembly that an extraordinary open development among understudies and the urban youth grabbed hold all through china, and its ruinous impacts contacted the lives of pretty much every Chinese individual, from its focal point in Beijing to the farthest regions in Xiamen. For a brief period, Mao vanished from the focal point of Chinese legislative issues, and after his abdication as gathering secretary he withdrew to his own gadgets to design his best course of action against his developing foes Deng Xiaoping and Zhou Enlai. On August 8, 1966 Mao came back to Beijing in a whirlwind of vitality and progressive soul and distributed a proclamation of 16 focuses in which he delineated his goals for the eventual fate of china. Harmonizing with this move was an extraordinary call to all specialists and understudies to rededicate themselves to immovable class battle and kill bourgeoisie and privileged reasoning and beliefs and spotlight on advancing the ethics of the agrarian working class. This chance to get away from work and enjoy dazzle ideological craziness demonstrated extremely enticing for most Chinese understudies and by the sixteenth of October a large number of Red Guards, as they were named, run to mass meetings in Tiananmen Square, where Mao and Lin Biao showed up to more than 11 million worshiping adolescents. With this invitation to battle all through every single significant establishment Mao enrolled the receptive and effortlessly drove young people of china as his instrument for reimposing his will upon the country and reshaping it. The progressive intensity and visually impaired devotion of the red gatekeepers was coordinated by no other in Chinese society, and instilled adolescents all over china raced to do his offering and obliterate the 4 Olds, the 4 foes of the proceeding with upset as laid out by Mao, old culture, old musings, old traditions and old propensities. From a viable perspective Mao had appointed the decimation of strict destinations and relics just as the torment and detainment of anybody seen to be a â€Å"enemy of the revolution†. It was along these lines that the Cultural Revolution expanded from an inward socialist gathering cleanse to a mass open development in accordance with oneself safeguarding points of Mao. Goliath banners in colleges and schools urged understudies to join the battle against every one of the individuals who had occupied from the progressive way, and in July in a painstakingly organized purposeful publicity occasion Mao was seen swimming in the Yangtze River, a move which served to energize further help for the unrest. This particular occasion contacted the hearts of numerous Chinese and prompted genuine energy behind the unrest, in present day terms it is what could be compared to Queen Elizabeth swimming the English channel, and it is anything but difficult to perceive any reason why this incredible representative signal energized the entirety of china and motivated dependability and dedication among the Chinese for their appearingly solid and astute pioneer. Mao accepted the open door of unrest to at long last discard his political adversaries, and it was his recently shaped and fiercely committed red watchmen he used to freely deride and scare his rivals both in Beijing and the external areas. After an assembly held explicitly against them and their activities, Mao’s two principle rivals Deng Xiaoping and Lui Shaoqui were both cleansed, Lui beaten and detained in foul conditions until his demise in 1973, and Deng sent to remedial work in Jiangxi region subsequent to seeing the devastating of his child Pufang on account of the Red watchmen. As the current understudy development was raised to a mass national crusade, assaults on strict and authentic foundations increased and numerous places of worship and sanctuaries were plundered and demolished. From the focuses of the development, the colleges and schools, red watchmen assumed responsibility for towns and urban areas and were permitted free rule by the police and government to hold ‘great debates’ and energizes and aggrieve every one of those with which they didn’t concur. As of now Red gatekeepers were additionally urged to go to Beijing with free vehicle and food gave by the legislature and many accepted the open door to make a journey to Tiananmen Square to get a brief look at their darling head. Before the finish of 1966 Mao had a monster, effectively controlled, indiscriminately dedicated and brutal armed force with which he solidified his standard over the socialist party with an iron clench hand, and simultaneously raised his own after to nearly religion status. In 1967 china Mao’s word was law, and inclusion in a progressive action was the best way to abstain from being cleansed. While breaking down this time of Chinese history many concur that the Cultural Revolution was deliberately coordinated by Mao Zedong himself and that the Red Guard development became out of arranged soil. Close by extraordinary savagery and self absorbed madness Mao indicated a sharp handle of mass brain research, he realized that the understudies were the most suggestible and effectively controlled gathering in Chinese society, and he advanced straightforwardly to them to make a huge political instrument with which he could compellingly force his will upon the entire of china. The Cultural Revolution started to at long last wind down in 1969, albeit numerous antiquarians contend that it didn’t at long last end until the capture and ensuing execution of the â€Å"Gang of Four† in 1979. The impacts of the Cultural Revolution legitimately or by implication contacted each aspect of Chinese society, and the 10 years of composed vandalism and common distress brought the training framework and economy to a granulating end. Maybe at no other time in mankind's history has a political pioneer released such huge powers against the framework that he made, and it was the Cultural Revolution’s mean to eventually modify the ideological nature and soul of the individuals which made its belongings so chilling. From mid-1973 until Maos demise in September 1976, Chinese governmental issues moved to and fro between Jiang Qing and the individuals who bolstered her (strikingly Wang Hongwen, Zhang Chunqiao, and Yao Wenyuan, who with Jiang Qing were later named the Gang of Four,) and the Zhou-Deng gathering. The previous supported philosophy, political preparation, class battle, hostile to intellectualism, populism, and xenophobia, while the last advanced financial development, steadiness, instructive advancement, and a down to earth international strategy. Lately china has found a way to restore the a great many Chinese dislodged and officially perceived the full degree of the harm brought about by the Cultural Revolution, albeit any articulations following fault back to the CCP are savagely controlled. By directing fair verifiable examination and with the advantage of knowing the past it is sensible to reason that the social upheaval was simply a tremendous political and ideological cleanse which was planned for killing each similarity to custom, fairness and intellectualism, at the appropriate time leaving just the awesome director Mao and a fresh start whereupon for him to propound his belief system and political motivation. The Red Guards were authoritatively authorized as well as coordinated by the legislature, as police were requested not to meddle in red watchman exercises and even give them data on ‘class enemies’. As John K Fairbank watched, â€Å"The hopeful adolescents who seemed to lead the Cultural Revolution were in truth simply pawns in the force battle inside the CCP†. The social insurgency was just an edgy cleanse by a debilitated and meglomaniacal pioneer whose awful impacts are still felt today, and as I referenced previously, is a section of history the Chinese would prefer to overlook ‘ Bibliography Lynch, M. 1998, The Peoples Republic of China Since 1949. first version. London, Hodder and Stoughton. Dures, A. 1988. China since 1949. first version. London, Batsford. Tsou, T. 1986. The Cultural Revolution and post-Mao changes: an authentic point of view. second version. US, University of Chicago Press. Chen, J. 1975. Inside the Cultural Revolution. first release. College of California, Macmillan books ltd. Esmein, J. 1973. The Chinese Cultural Revolution (deciphered). La Revolution Culturelle Chinoise. California, Anchor Press. Wikipedia, Wikimedia establishment. 2007. Social Revolution (China). Gotten to 3 nov 2007. Availble :

The Dangers of Smoking for Alcoholics

The Dangers of Smoking for Alcoholics Addiction Alcohol Use Print The Dangers of Smoking for Alcoholics By Buddy T facebook twitter Buddy T is an anonymous writer and founding member of the Online Al-Anon Outreach Committee with decades of experience writing about alcoholism. Learn about our editorial policy Buddy T Medically reviewed by Medically reviewed by Steven Gans, MD on August 05, 2016 Steven Gans, MD is board-certified in psychiatry and is an active supervisor, teacher, and mentor at Massachusetts General Hospital. Learn about our Medical Review Board Steven Gans, MD Updated on February 15, 2020 Stefan Obermeir/Getty Images More in Addiction Alcohol Use Binge Drinking Withdrawal and Relapse Children of Alcoholics Drunk Driving Addictive Behaviors Drug Use Nicotine Use Coping and Recovery Smoking tobacco poses dangerous heath risks for anyone, but it is even more hazardous for alcoholicsâ€"even those who are in recovery. Because years of heavy drinking damages or weakens the bodys systems, alcoholics are more susceptible to the dangers of tobacco use more so than other smokers.?? Tobacco-related disease is two to four times more prevalent among alcoholics than that of the general population. Alcoholics who smoke are less likely to die from an alcoholic-related illness than they are a tobacco-related disease. Those who suffer from alcoholism and have a smoking habit have a 51% chance of death, compared with alcoholics who are nonsmokers who have a 34% chance of death. As such, many researchers have ascertained that smoking cessation therapy is vital for alcohol recovery treatment programs.?? What Are the Dangers of Smoking? Probably the biggest fear for all smokers is the risk of getting lung cancer, and there is a good reason: male smokers are 23 times more likely to develop lung cancerâ€"and female smokers 13 times more likelyâ€"compared to non-smokers.?? Smoking so-called light cigarettes do not significantly reduce the risk of lung cancer. Lung cancer, however, is not the biggest health threat for those who smoke. The number one killer in the United States for smokers is heart disease, according to the U.S. Surgeon General. Putting Toxins Into Your Body When you smoke cigarettes, you are putting toxins from the tobacco and the chemicals used to make cigarettes into your bloodstream. Those toxins contribute to the development of atherosclerosis or the hardening of the arteries. Atherosclerosis is caused by deposits of fatty plaques and the thickening and scarring of the artery walls.?? When the artery wall becomes inflamed or blood clots develop, blood flow can be obstructed and cause heart attacks or strokes. Smoking causes atherosclerosis of the coronary arteries, which results in coronary heart disease, the leading cause of death in the U.S. Smoking cigarettes have been linked with sudden cardiac deaths in both men and women.?? In recent years, it has also been associated with an increased risk of developing an  abdominal aortic aneurysm. Because smoking reduces circulation by narrowing the blood vessels, it can increase the risk of developing peripheral vascular disease, obstruction of the large arteries in the arms and legs, particularly among women.?? Leading Cause of Strokes The third leading cause of death in the U.S. is a stroke, and cigarette smoking has been found to be a major cause of strokes. Smokers are two to four times more likely to have a stroke than non-smokers. The 599 Ingredients and Additives in Cigarettes Smoking as the Cause of Other Cancers Although lung cancer may be the biggest cancer threat, smokers are at risk for developing all kinds of cancers. The carcinogens found in tobacco smoke damage the genes that control the growth of cells in the body, causing them to reproduce too rapidly or grow abnormally.?? Smoking is associated with an increased risk of developing the following: Esophageal cancerStomach cancerKidney cancerBladder cancerCancer of the mouthCancer of the throatAcute myeloid leukemiaCancer of the cervixCancer of the larynxPancreatic cancer Smokings Respiratory Health Effects Of course, lung cancer is not the only threat to the respiratory health of smokers. Chronic obstructive pulmonary disease (COPD) is another leading cause of death in the U.S., and although nonsmokers can get COPD, an estimated 85% to 90% of COPD cases are linked to smoking.?? Approximately 15.3 million people in the United States have been diagnosed with COPD, which includes chronic bronchitis and emphysema. Many people may have COPD without even knowing it.?? Female smokers are 13 times more likelyâ€"and male smokers 12 times more likelyâ€"to die from COPD than those who have never smoked, according to the American Lung Association. Smokers can also suffer from chronic coughing and wheezing; upper and lower respiratory tract infections; and declining lung function. Effects on Reproductive Health There are additional risks for female smokers who plan to have children or who are already pregnant: smoking makes it more difficult to get pregnant, and research reveals an increased risk of infertility for women who smoke.?? Unfortunately, studies show that only about 23% of women smokers who get pregnant quit smoking during their pregnancies.?? This can result in the following problems: Pregnancy complicationsPremature birthLow-birth-weight infantsStillbirthInfant deathSudden Infant Death SyndromePlacenta previaPlacental abruption Reversing the Effects of Smoking There are many other health risks associated with smoking that is not necessarily life-threatening. Smoking has been found to harm almost every organ of the body, causing many diseases and generally reducing the overall health of smokers. The good news is that quitting smoking can immediately begin to reduce some of these increased health risks, and the benefits of quitting increase the longer you stop smoking. Your risk of heart attack and stroke are immediately reduced as soon as you quit. Former smokers have the same stroke risk as nonsmokers after 5 years, in most cases, and by 15 years, the risk for heart disease is the same as that of a nonsmoker.?? The Benefits That Come With the First Nine Months of Smoking Cessation

The Discovery Of The Network Devices - 1176 Words

1. Describe the steps you would take to determine the needs of the organization (the discovery of the network devices) As a consultant that was brought in to determine the needs of the organization, the primary starting point is content discovery. The art of content discovery is to get an understanding of the business, its network structure, organizational requirements and the resources that are available. Because the number one rule in all problem solving manifests, is first to know and get an understand the problem, the problem that you are tasked with or trying to solve. Therefore, the first element of content discovery is to get an understanding of the organization. Who is the company, what industry do they operate in, what services or products do they provide, what is their mission statement, what are their daily operations, are many of the questions that needs to be answered, often times before the job starts. The second element is to understand the organization from an internal point of view. It starts with understanding the structure of the organization, getting a high-level organization chart to help determine the divisional structure of the organization, their communication methods, the Service Level Agreements that they have in place, and their geographical profile in order to know whether there are additional sites in other regions. The next step within the second element is to get the structure and technical level of local and remote IT divisions, theirShow MoreRelatedAn Ad-hoc Network: Individual Devices Communicating with Each Other526 Wo rds   |  3 PagesAn ad-hoc network is a network that is composed of individual devices communicating with each other directly. The term implies spontaneous or impromptu construction because these networks often bypass the gatekeeping hardware or central access point such as a router. 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Some person share their personalRead MoreMobile Adhoc Network ( Manet )1443 Words   |  6 PagesMobile Adhoc Network(MANET) is a collection of two or more devices or terminals or hosts with the wireless communication with each other and the exchange of information from the existing networks.A MANET can be a standalone network or it can be a standalone network or it can be connected to the external networks.MANET consists of mobile platforms which are free to move. In this paper, we will focus on the current applications ,challenges and some of th e protocols which provide the connectivityRead MoreIpv6 And Ipv6 Address Resolution Protocol948 Words   |  4 Pagesresolution. This includes translating network layer addresses into link layer addresses, having automatic assignments of addresses, and routing data to the correct location on a specific network. IPv4 uses a protocol called Address Resolution Protocol, or ARP, in order to translate IP addresses into MAC addresses. 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Be sure to verify from the person in charge or anyone around you what the right network name is, so you don’t go connecting to a bogus or fake network that may have a similar name, but then is a totally different network. Avoid Insecure Websites You have to be careful the kind of websites you visit when you’reRead MoreIS3220 Project Network Survey Chris Wig Essay1579 Words   |  7 Pagesï » ¿ IS3220 Project Network Survey Chris Wiginton, Jose Rosado ITT Technical Institute, Tampa FL Instructor: Sherman Moody 10 October, 2014 Besides the basic physical security of a site, the next most important aspect is controlling digital access into and out of the organization’s network. In most cases this means controlling the points of connectivity to the outside world, typically the Internet. 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Stanley Rhines Bon Voyage - 2266 Words

Stanley Rhine’s Bone Voyage The book Bone Voyage by Stanley Rhine describes, in stunning detail, the work of forensic anthropologists. The author works for the New Mexico Office of Medical Investigations. The OMI is in charge of investigating any death in New Mexico that is sudden, unnatural, untimely, unattended, or suspicious deaths. They work together with multiple agencies in many different jurisdictions. Bone Voyage gives a lifelike, almost sickly, reality to the important jobs dealt to forensic anthropologists. The field of forensic anthropology is relatively young, with roots in the 1960’s and 1970’s. Its popularity continues to grow today, with TV shows like â€Å"Bones† and novels like â€Å"Coroner at Large.† The work of a forensic anthropologist is important in a historical and medicolegal context. Without the study of bones and death, lots of history would be lost forever, and murders would go unsolved. The first trial in the United States to use forensic anthropologist techniques was the Leutgert Sausage Trial in 1897. In this case a man who owned a sausage company was found with residual human skeletal remains in his vats at the sausage factory. George Dorsey, Harvard alum, identified the bones in the vat, and testified at trial. Although these techniques were not modern by any means, it paved a way for forensic anthropology in the US legal system. Again the importance of forensic anthropology was revealed during the outbreak of World War II. The

Pygmalion Poetry Deconstruction Free Essays

Poetry Deconstruction: The Story of Pygmalion and the Statue (1713 translation) The poem â€Å"The Story of Pygmalion and the Statue† was originally written in Greek by Ovid, and is found in Book Ten of his work, Metamorphoses. It was translated into English in 1713, and this translation employs techniques to appeal to the readers of the day, and reveals their views on a variety of topics, including obsession and narcissism. Pygmalion, a sculptor, shunned all women for their frivolity, instead turning to his art. We will write a custom essay sample on Pygmalion Poetry Deconstruction or any similar topic only for you Order Now He created a sculpture out of ivory of a woman so perfect that he grew to love her, and wished for his ‘ivory virgin’ to be real. The goddess granted his secret desire, and blessed the couple with a son. The readership of the poem would have consisted predominately of eighteenth century upper class males, so the poem is, in many parts, structured to interest this group of individuals. The eighteenth century gentleman would have identified with the line â€Å"Well pleas’d to want a consort of his bed†, as a mistress was the only thing that was not provided instantly for them. Pygmalion, a man who is able to function without this, would have been held in high esteem by the reader, and perhaps would have inspired them to follow his example in being independent. The line, â€Å"Yet fearing idleness, the nurse of ill†, shows the society of the time’s attitude towards inactivity, in that it is, or leads to, a sickness. This metaphor relates to the saying, ‘idle hands are the devil’s playthings’, which would have been the view of the community at the time of the translation. Another quote that shows the opinion of the people of the eighteenth century is â€Å"the pow’rful bribes of love†, indicating that love could be bought. In 1713, this would not have been an oxymoron, as many married someone to gain their wealth, making this statement ring true to the eighteenth century reader. The poet also refers to the birth of Pygmalion and the statue’s child, as a way that they â€Å"crown their bliss†. This metaphor signifies a very happy ending, especially to the gentleman reader, as procreation was a very important issue; an heir was necessary. Note also that the child is male. This engineers a perfect close to the story of Pygmalion. ‘Crown’ could also be a symbol of the patriarchal values present, as it was rare for a woman to rule (wear the crown). A question to pose it what the eighteenth century gentleman thought of Pygmalion’s obsessive nature and narcissism. The fact that he â€Å"Abhorr’d all womankind† makes it appear as if he thinks he is above women, as he has lumped them all into the same, generalised bracket, including those who do not follow the lifestyle choices he disapproves of. The alliteration used in â€Å"loathing their lascivious life† emphasises Pygmalion’s misogyny, and therefore his very high opinion of himself. His narcissistic nature is further explored through the use personification; â€Å"Nature could not with his art compare†. Here, he is praising his own amazing skill for creating something better than Nature, or God, could make. The line â€Å"Pleas’d with his idol†, reminds on of Genesis, where God is pleased with himself after he creates the world. Pygmalion is comparing himself to God, revealing his large ego. The poet delves into his obsessive nature with the caesura in the line, â€Å"he commends, admires, Adores;† forcing the readers to pause and examine the depth of Pygmalion’s obsession towards the statue of his creation, and by extension, himself. This is emphasised again in the repetition in the lines â€Å"And all the sparkling stones †¦ and od’rous green†. The word ‘and’ is repeated five times in these four lines, highlighting the excessiveness of his gift giving and his over the top behaviour. Due to the positive finish, where Pygmalion’s ‘bliss is crowned’ with the birth of a son, and the lack of consequences for his terribly high opinion of himself, one might conclude that over-extravagant pride was considered commonplace in the eighteenth century, and obsessiveness was not considered unhealthy, perhaps because it served to combat idleness. The various ideas in the poem support this. The translation of â€Å"The Story of Pygmalion and the Statue† effectively utilises techniques and devices in order to appeal to its readership, the upper class gentleman of 1713 and onward. 715 words How to cite Pygmalion Poetry Deconstruction, Papers

Management of Information Technology Services

Question: Write an essay about the "Management of Information Technology Services". Answer: Introduction Information Technology Service Management is mainly defined as the activities those are mostly directed by the structured and organized in processes and supporting procedures those are implemented by a company in terms of planning, designing, operating as well as controlling the services of Information Technology offered to the consumers (Alexander 2013). It can often be equated with the ITIL; even though variety of standards and frameworks are there those can contribute to the entire ITSM discipline. The execution of the processes of IT Service Management in a company, especially those processes those are more workflow-driven. In addition, these processes can also become advantageous significantly from being supported with specialized tools of software. On the other hand, ITIL is mainly a set of practices or such a tool of ITSM that actually aims on the alignment of the IT services with the business requirements. This particular report is mainly implemented in order to shed light on the ITIL adoption strategies of HBZS Mining Rescue Services in terms of IT Service Management (Ali, Soomro and Brohi 2013). Therefore, this particular report has demonstrated a critical awareness regarding the importance as well as the significance of the IT Service Management and the requirement for HBZS Mining Rescue Services to assure that the effective strategies are in place for managing the significant investment in the IT infrastructure. On the other hand, this report is also aimed for demonstrating the potential for comprehending as well as evaluating the associated roles and responsibilities, activities and objectives for enabling the effective improvement, management and planning of the processes of IT service. In addition, in order to accomplish the objectives of this particular report, the ongoing IT Service Management processes are aimed to be analyzed in this report in the context of HBZS Mining Rescue Services. This report is also aimed to provide a view regarding th e future improvements to ITSM at HBZS Mining Rescue Services. On the other side, this particular report based on ITSM, is aimed to analyze the service transition phase as well as aimed to provide a view regarding the critical transition processes of HBZS Mining Rescue Services. Furthermore, this report is also aimed to illustrate the service operation processes followed by HBZS Mining Rescue Services in order to adopt ITIL strategies. It is also focuses on to provide some suggestions regarding the limitations as well as the benefits of outsourcing only service desk while managing the other functions of the internal IT department in order to mitigate the issues associated with outsourcing. On the other hand, this report is also aimed to discuss the Continual Service Improvement in terms of current service reporting in place as well as how it can be extended in future. Apart from that, this report also focuses on the press of fostering the business-OT partnership at all the levels of the operations of HBZS Mining Rescue Services. Company Background HBZS Mining Rescue Services is a prime mining organization in the Czech Republic. It is the only hard coal producer in the country with the annual production of near about 8-9 million tonnes from 4 mines with 23 shafts with the extraction of coal from the depths which is ranging from the 600 (Cyber Fox 2016). This organization mines its coal in the Karvinas Basin in the Upper-Silesiancoal basins Southern part (Cyber Fox 2016). On the other hand, the organization manufactures thermal coal as well as quality coking for the energy and steel markets in Central Europe. HBZS Mining Rescue Services can control the subsidiary, OKD that can pursue in relation to the coal mining (Cyber Fox 2016). It is the biggest employers in the Moravian-Silesian Region. On the other hand, HBZS Mining Rescue Services is the second biggest private employer in Czech Republic. On average 11000 people in 2011 worked for the organization. The primary responsibility of HBZS Mining Rescue Services is the rescue of materials as well as workers from the underground or from the environment that is non-breathable like underwater (Cyber Fox 2016). In addition, people have a huge range of ancillary commercial activities. This organization mainly gives a non-stop emergency service. Ongoing ITSM at HBZS ITSM or the Information Technology Service Management is defined as the entire activities those are simply directed by several specific policies as well as structured and organized in the processes and supporting procedures as well those are performed by a company or the part of a company for designing, planning, delivering, operating and controlling IT services those are offered to the consumers (Barafort, Di Renzo and Merlan 2012). On the other hand, Information Technology Infrastructure Library or ITIL is defined as the set of practices for ITSM or the Information Technology Service Management that aims on the alignment of the IT services with the requirements of business (Borghoff and Pareschi 2013). ITIL mainly demonstrates the checklists, tasks, procedures as well as processes those are not specific in terms of organization. However, it can easily be applied by a company in order to establish integration with the strategy of the company, maintaining a minimum competency level a s well as delivering value. In case of HBZS Mining Rescue Services, at the very first phase of the ITIL adoption, this organization has selected an ITIL adoption approach that is based on tools assuming that organized processes supported by their tools would save both of the resources as well as time. Moreover, they have managed for implementing six processes of ITIL in a short time. These processes are the knowledge management, configuration management, Service Asset, Change Management, Request Fulfillment as well as Incident and Event Management (Chauhan, Raman and Singh 2013). This particular phase has provided a solid base for the future even though this particular phase was mainly IT internal oriented. However, there is a major as well as a crucial constraint has been obtained in this particular phase of the ITIL adoption. It was not the lack of IT staff skills or the resources. The major as well as essential constraint was low maturity of business. IT was not yet considered as a business partners despite all the objectives those HBZS Mining Rescue Services had reached. On the other hand, during the second phase of the ITIL adoption in the business operation of HBZS Mining Rescue Services, a change in the upper management has meant a new scope of improvement (Cots, Casadess and Marimon 2014). Therefore, the IT department consequently has faced few new challenges: these are as follows: First of all, IT department of HBZS Mining Rescue Services has failed for explaining properly to the new management regarding the IT operations (Cox 2013). It was quite obvious that the IT department of HBZS Mining Rescue Services concentrated too much in the on the explanation of technical aspects of their work those were incomprehensible to the rest of the business operations. Secondly, the management change was a significant scope for changing their strategy of communication as well as for achieving a partnership with the business (Dahlstrom, Walker and Dziuban 2013). On the other hand, the business of HBZS Mining Rescue Services has also perceived the IT departments activities widely within the organization, homogeneous fashion. In addition, the IT department of HBZS Mining Rescue Services was paralyzed by the disputes of competency (Davenport 2013). The individual departments of HBZS Mining Rescue Services had mainly conflicted the necessities as well as the IT department was asked for resolving it. The management department of HBZS Mining Rescue Services wants the business for accepting the responsibility to set requirements as well as priorities as the conflict management is not the role of IT. Now the major concern of HBZS Mining Rescue Services should be to discover the techniques through which the Information Technology Service Management of the organization can be improved. In order to do so, additional processes of ITIL should be adopted by HBZS Mining Rescue Services as well as the existing processes should also be improved (Davenport 2013). Both of the mentioned remedies can be applied on the ITSM of HBZS Mining Rescue Services. In this situation, the most effective improvement on the ITIL strategies can be implemented by establishing the Digital Service Catalogue within the ITSM strategies of HBZS Mining Rescue Services (Fitzsimmons and Fitzsimmons 2013). The service catalogue is simply the curated as well as the organized collection of any all the services related to the Information Technology those can be performed by or within an organization. The IT service catalogue or the digital service catalogue is where the IT publishes the services that it mainly offers. F or HBZS Mining Rescue Services, the Digital Service Catalogues would act as the tools of knowledge management for the consultants as well as the employees of this particular organization. It can be done by permitting them for routing their requests regarding and for the services of this organization to the expert or the IT department of the company who has the knowledge regarding the issues encountered in the ITSM operations (Fitzsimmons and Fitzsimmons 2013). The reasons for which the IT service catalogue should be implemented in order to improve the ITSM operations of the organization are as follows: The IT service catalogue is ITIL compliant. It also improves the customer satisfaction It also improves the IT service department reputation of HBZS Mining Rescue Services It gives effectives as well as efficient channel of engagement for the standard services without or with authorizations. The IT service catalogues can also showcase the service availability for the consumption of business user (Foster and Kesselman 2013). The IT service Catalogues can also improve the opportunities of IT for the service automation that is resulted in the performance of higher service delivery. This particular IT service catalogue tool can resolve all the four challenges: The IT service catalogue or the digital service catalogue can divide the activities of the department of Information Technology in accordance with the activities of business as well as utilizing the terminology of business that made it understandable more easily to the business (Galliers and Leidner 2014). The IT service catalogue can play a significant role in implementing the meetings of regular service review established invaluable channels of communication. On the other hand, this particular tool in the ITIL strategy can also assign tickets from the service desk that is connected to the suitable definition of service within the service catalogue; given metrics those are understandable to the business operations of HBZS Mining Rescue Services (Hesson, Soomro and Geray 2012). Service Transition The major objective of the ITIL Service Transition of HBZS Mining Rescue Services is for building as well as deploying the IT services in the business operations of the organization. The major feature of service transition in the business operations of HBZS Mining Rescue Services is for ensuring that the changes to the service management processes as well as services are continued in a well-coordinated and well-organized manner (Iden and Eikebrokk 2014). On the other hand, Service Transition has built as well as deployed modified or new services in the business operations of HBZS Mining Rescue Services. HBZS Mining Rescue Services has followed several major processes of service transition (Ionita and Gordas 2013). HBZS Mining Rescue Services has mainly implemented the process of service transition as per the ITIL 2011. These major processes are as follows: Change Management Process Objective the major process objective of change management in service transition adopted in the business operations of HBZS Mining Rescue Services is for controlling the lifecycle of all the changes encountered in the IT operations (Marchewka 2014). The prime goal of change management in HBZS Mining Rescue Services is for enabling the advantageous changes to be implemented with the minimum disruption to the services of IT. Change Evaluation Process Objective The prime objective of the change evaluation in the service transition is for assessing the important changes such as the introduction of a substantial or a new service to an existing service of HBZS Mining Rescue Services, before those changes are permitted for proceeding to the next stage in the lifecycle of their business operations (Nurfaizah, Utami, and Arief 2015). Project Management (Transition Support and Planning) Process Objective - the major process objective of the Process Management in the service transition in the IT operations of HBZS Mining Rescue Services is for planning as well as coordinating the resources for deploying a prime release (Picard, Renault and Barafort 2015). It has been done within the predicted quality, time as well as cost estimates of the IT operations of HBZS Mining Rescue Services. Application Development Process Objective the process objectives of the application development in the service transition in the business operation of HBZS Mining Rescue Services is for making available systems as well as applications that can give the necessary functionalities or the features of the IT services of the organization (Renault, Cortina and Barafort 2015). This particular process incorporates the maintenance as well as the development of the custom applications and the product customization as well from the vendors of software. Deployment and Release Management Process Objective The process objective of the deployment as well as the release management in the service transition mechanism of HBZS Mining Rescue Services is for planning, controlling as well as scheduling the release movement for testing and living the environments (Schwalbe 2015). The prime objective of the release management for HBZS Mining Rescue Services is to assure that the live environment integrity is secured and that the exact components are released. Service Testing as well as Validation Process Objective the process objective of the service testing and validation in the service transition process of HBZS Mining Rescue Services is for ensuring that the resulting services as well as the deployed releases fulfill the expectations of customer as well as or verifying that the IT operations of HBZS Mining Rescue Services is capable of supporting the new service (Schwalbe 2015). Configuration Management and Service Asset Process Objective The process objective of the configuration management and service asset is for maintaining information regarding the configuration items necessary for delivering an IT service, incorporating their relationships (Willcocks 2013). Knowledge Management Process Objective the process objective of the knowledge management in the service transition in the IT operations of HBZS Mining Rescue Services is for gathering, sharing as well as storing information and knowledge inside a company (Chao and Chandra 2012). The prime purpose of the knowledge management is for improving the efficiency by minimizing the necessity for rediscovering the knowledge. In the first phase or the service transition phase of ITIL adoption of HBZS Mining Rescue Services can result several issues of operations in other enterprises. In case of this organization, HBZS Mining Rescue Services should follow some critical service transition processes in order to mitigate the probable operational issues associated with the service transition processes in the business operations of the organization (Luftman 2014). These critical processes are simply the improvisation of the service transition processes those are followed by HBZS Mining Rescue Services. The critical transition processes are as follows: Transition Planning and Support With the help of the Transition Planning and Support, HBZS Mining Rescue Services can be able to ensure that the orderly transition of a modified or a new service into the production together with the required adaptations to the processes of service management. It must include the operational requirements and service design as well within the transition planning. the Transition Planning and Support has two sets of objectives. Those are the Coordination and planning as well as Improvement and Standardization (Rathnam, Johnsen and Wen 2015). In case of the Coordination as well as Planning, it can help the organization to coordinate the activities as well as resources across the service teams, suppliers, as well as projects needed to modify successfully an existing service or to introduce new service or to retire a particular service. It also manages risks for minimizing failure chances (Santana Tapia 2012). On the other hand, the improvement and the sta ndardization objectives assure adoption of re-usable and standard supporting systems and processes. It would also improve continually the performance of the stage of service transition of the business operations of HBZS Mining Rescue Services. Thus the well-organized as well as a well-managed process of transition planning and support would deliver several benefits to the IT operations of HBZS Mining Rescue Services. In the activities of service transition, consistency through the usage of the accepted set of models, standards as well as policies. Service Validation and Testing the major objective of the service transition as well as testing is for providing the evidence of objective to the changes or new service support, the requirements of stakeholders, business as well as customer of HBZS Mining Rescue Services (Long 2012). It would be helpful for HBZS Mining Rescue Services to support the Deployment and Release process assuring the suitable testing levels are performed at the time of deployment, build and release activities. It can also be applied over the entire lifecycle for ensuring the quality of any aspect of the services of HBZS Mining Rescue Services. Change Evaluation this particular process should be modified in the service transition process of HBZS Mining Rescue Services by aiming to assess the prime changes such as the introduction of the substantial change or the new service change to the existing IT service before those changes are permitted for proceeding to the next phase in their life-cycle (Lloyd et al., 2014). Release and Deployment Management this process can be improvised as well as modified by building delivering as well as testing the ability for providing the services those are specified by the service design and that would accomplish the requirements of stakeholders and deliver the desired solution (Lloyd et al., 2014). Change Management the modification of the change management in the service transition operation of HBZS Mining Rescue Services would respond to the changing business requirements of the consumers of HBZS Mining Rescue Services (Taylor, Case and Spalding 2015). It would also increase the RFC value as well as minimize the re-work, distribution and incidents. Service Asset and Configuration Management This process in the service transition can ensure that the assets needed for delivering services are controlled properly and that reliable and accurate details regarding those assets is present where and while it is required (Taylor, Case and Spalding 2014). It can also assure that the assets under the control of the HBZS Mining Rescue Services are properly cared, controlled as well as identified across the entire lifecycle. Knowledge Management the modification of the knowledge management system can analyzes, share, store and gather information as well as knowledge within HBZS Mining Rescue Services. It can also improve the efficiency by minimizing the requirement for rediscovering knowledge (Case 2014). Knowledge management is the central process of service transition which is responsible to provide knowledge to all the other processes of IT service management. These critical transition processes are significantly inter-related to the other HBSZ as well as the ITIL processes. These processes have the potential for managing as well as planning the resources and capacity necessary to deploy, test, build and package a release into production. On the other hand, as a part of the ITIL adoption of HBZS Mining Rescue Services, it can provide a rigorous and consistent framework to evaluate the risk profile as well as service capability before a changed or a new service is released in HBZS Mining Rescue Services (Vehvilinen, Hyvnen and Alm 2015). On the other hand, while adopting ITIL, these processes also provide good quality of information and knowledge for expediting effective decisions regarding promoting a release to HBZS Mining Rescue Services. Service Operation The Service Operation in ITIL adoption mainly encompasses the daily infrastructure, processes as well as activities those are responsible to deliver value to the business of HBZS Mining Rescue Services with the help of advanced technology. In the service operation of HBZS Mining Rescue Services, service experience and consumerism is the major factors (Pinard et al., 2012). The objective of the service operation in ITIL adoption of HBZS Mining Rescue Services is for maintaining the daily services to the point that there are no consequences. It also ensures the organization that the IT services are effectively and efficiently delivered. The service operation mainly implements the operational tasks. There are few major processes those are the part of the ITIL stage Service Operation. These are as follows: Event Management the project objective of the event management in the service operation of HBZS Mining Rescue Services is for ensuring the services are monitored constantly as well as for filtering and categorizing events in terms of deciding on the suitable actions (Probst, Case and Elephant 2013). Incident Management the major process objective of the incident management in service operation of HBZS Mining Rescue Services is for managing the lifecycle of all incidents (Mesquida et al., 2012). The prime goal of incident management is for returning the IT service towards the users as soon as possible. Request Fulfillment the process objective of request fulfillment is for fulfilling the service requests that in most of the cases are the requests for information or the minor changes. Access Management The process objective of the access management in service operation of the organization is for granting the authorized users the right for using a service at the time of preventing access to the non-authorized users (Suhairi and Gaol 2013). The processes of access management execute essentially policies demonstrated in the Information Security Management. Sometimes, it is also referred to as the Identity Management or Rights Management. Problem Management the process objective of the problem management in the service operation of HBZS Mining Rescue Services is for managing the lifecycle of all issues. The prime goal of problem management is for preventing the incidents from obtaining and for reducing the incident impact that cannot be prevented (Jntti and Hotti 2015). The Proactive Problem Management also analyzes Incident Records and utilizes data gathered by the other processes of IT service management for identifying significant issues or trends. IT Operations Control the process objective of IT operations control is for controlling and monitoring the IT services and their underlying infrastructure. It also executes routine tasks of daily basis based on the operation of the infrastructure applications and components (Alexander 2013). It also incorporates the routine maintenance, output and print management, restore and back up activities and job scheduling. Facilities Management the process objective of the facilities management is for managing the physical environment of HBZS Mining Rescue Services where the IT infrastructure of the company is located (Ali, Soomro and Brohi 2013). It also incorporates all of the aspect of the management of the physical environment such as environmental monitoring, business access management and cooling and power. Application Management It is actually responsible to manage the applications across their entire lifecycle (Borghoff and Pareschi 2013). Technical Management It gives the technical expertise as well as support for the IT infrastructure management. The current and one of the most effective challenges for the company is the possibility that HBZSs Mining Rescue Services would outsource totally the IT department of the organization. HBZS Mining Rescue Services have confronted with the plans for the entire outsourcing of the IT department due to the coal crisis realization (Borghoff and Pareschi 2013). Thus, at present the most important and critical challenge is unquestionably how to define the IT value of the business. The ITIL framework fortunately is oriented strongly to provide and demonstrate the value and the hope of the company is that the organization would be capable of proving that the internal department of IT of the enterprise is more advantageous. The service desk is a prime IT service inside the IT service Management discipline as demonstrated by the ITIL. It is intended for providing a Single Point of Contact for meeting the requirements of communication of both the IT staff and users (Borghoff and Pareschi 2013). Contract with an outside company for providing the technical support is one of the most widely utilized outsourcing forms. However, if any particular business looking for outsourcing the needs of the help desk services for understanding the limitations as well as the benefits and to set the goals of outsourcing. While the outsourcing is discussed often in financial items, the help desk outsourcing impact is much wider than that. It can also have an influence on the productivity at both of the rank-and-file and management levels while utilized as internal support. An outsourced help desk as a customer service resource can become a major driver of the customer retention as well as customer satisfaction (Chauhan, Raman and Singh 2013). The potential influence of an outsourced help desk in short, for worse or for better is so wide that careful selection and goal-setting can be crucial to the success of HBZS Mining Rescue Services. Hence, in the present scenario of HBZS Mining Rescue Services, there are several benefits as well as limitations of outsourcing only the service desk during the process of the maintaining the other functions of the internal IT department of the organization. Service Desk Outsourcing Advantages The benefits or the advantages of the service desk outsourcing by HBZS Mining Rescue Services are as follows: Financial Leverage the service desk outsourcing for the HBZS Mining Rescue Services minimizes the fixed costs. As a result, it can increase the return on investment of this organization. Focus on Core Competencies the outsourcing of the service help desk of HBZS Mining Rescue Services can free up management for spending more time on the areas where the organization is best positioned for adding the value (Cots, Casadess and Marimon 2014). Flexible Capacity It is one of the most crucial advantages of the Service Help Desk outsourcing for HBZS Mining Rescue Services. The call volume of the service help desk outsourcing can greatly vary for the other reasons as well as the seasonal reasons (Cox 2013). The outsourcing through the service help desk creates flexible potential in order to handle these changes in volume. Continual updating training As this organization, HBZS Mining Rescue Services is specialized in the help desk outsourcings services, thus, this organization are better positioned for keeping training current. Limitations of Service Desk Outsourcing The limitations or the shortfalls of the service desk outsourcing by HBZS Mining Rescue Services are as follows: Loss of Control over training - HBZS Mining Rescue Services may be concerned that few nuances can be lost while the training is outsourced. Lack of concern for the consumers the service help desk of HBZS Mining Rescue Services can become the first line of contact with the customers as well as if representatives are not enough professional, thus it can also badly reflect on this organization (Dahlstrom, Walker and Dziuban 2013). Remote Personnel While the service desk outsourcing can take the benefits of the global potential, a more local touch can ignore the cultural differences. HBZS Mining Rescue Services has mainly outsourced the help desk services in search of the positives to be only blindsided by the negatives. These negatives existence should not turn the company against the outsourcing through service help desk as the advantages are still legitimate. The identification of those potential negatives rather should serve as the initial step to overcoming and managing the obstacles to the outsourcing of the service help desk (Davenport 2013). For accentuating the positive that is realizing the advantages of the outsourcing through service help desk without being overwhelmed by the shortfalls, HBZS Mining Rescue Services should three components to planning a successful program of service help desk. Recognize the basic mission the service help desk through outsourcing should have one of three basic missions such as for providing the support of internal technology; for providing support for the users of business-to-business; or for providing support for the customers (Judy 2013). Set measurable objectives It can begin with the financial objectives like the return on investment but it should encompass also the goals of services (Taylor, Case and Spalding 2015). These might incorporate percentage of situations, average length of call and response time resolved on the initial call, user or customer satisfaction as well as customer retention. Demonstrate the help desk search the goals as well as mission demonstrate the specific goals and wider mission of a program of service desk outsource (Case 2014). Then, these demonstrations should generate the search basis for a outsource provider of service help desk. CSI and Business-IT Alignment The IT department of HBZS Mining Rescue Services has moved from a technological point of view to the service point of view (Vehvilinen, Hyvnen and Alm 2015). Therefore, a formalized process of Continual Service Improvement should be established. HBZS Mining Rescue Services are currently using or following a certain continual Service Improvement process. Continual Service Improvement Process As per the current process of Continual Service Improvement followed by HBZS Mining Rescue Services in terms of adopting ITIL, it can be stated that the process of Continual Service Improvement has used the methods from the quality management in terms of learning from the previous failures as well as the successes of the organization (Suhairi and Gaol 2013). On the other hand, the Continual Service Improvement process mainly focuses on the continual improvement of the efficiency as well as the effectiveness of the processes and services of IT, in line with the continual improvement concept adopted in the ISO 20000. There are several major processes are the part of the ITIL adoption stages of the business operations of HBZS Mining Rescue Services. These are as follows: Service Review In case of this particular process, its process objective in terms of CSI followed by HBZS Mining Rescue Services while adopting ITIL is for reviewing the infrastructure as well as business services on a daily basis (Jntti and Hotti 2015). The major aim of this particular process in Continual Service Improvement is for improving the quality of service where necessary as well as for identifying more economical ways to provide a service where possible. Process evaluation On the other hand, the process projective of this particular process of continual service improvement in HBZS Mining Rescue Services in terms of ITIL adoption is for evaluating the processes in a daily basis (Judy 2013). It also incorporates the recognizing areas where the metrics of the targeted processes are not reached as well as holding regular reviews, maturity assessments, audits and benchmarks as well. Definition of the initiatives of Continual Service Improvement the process objective of the CSI initiatives followed by HBZS Mining Rescue Services while adopting ITIL in the IT services of this company is for defining particular initiatives those are focused on the improvement of the processes as well as services (Iden and Eikebrokk 2014). It is mainly done based on the outcomes of the process evaluations as well as the service reviews. Monitoring of the initiatives of Continual Service Improvement the process objective of this particular process is for verifying of the initiatives of improvement are proceeding in accordance with the plan and for introducing also some corrective as well as rectifying measures where required (Ionita and Gordas 2013). From the above discussion, it can be said that HBZS Mining Rescue Services have utilized an effective model of Continual Service Improvement (CSI) in order to adopt an efficient ITIL strategy. However, there are some areas over which few extensions are required in order to improvise the CSI model of HBZS Mining Rescue Services during the ITIL adoption in future. In this particular scenario of HBZS Mining Rescue Services, the Continual Service Improvement process should aim on the increase in the efficiency of the processes in the ITIL adoption of the company (Marchewka 2014). On the other hand, CSI model of HBZS Mining Rescue Services must be capable of maximizing the cost of services as well as the effectiveness and the efficiency of the services or the process under the ITIL adoption and underlying the processes of IT Service Management as well. Continual Service Improvement is the last stage or phase in the life cycle of ITIL (Nurfaizah, Utami and Arief 2015). There are several im portant activities of the extended Continual Service Improvement Process, those can be followed by HBZS Mining Rescue Services while adopting ITIL. These are as follows: The extended CSI would review the information as well as the trends of management for ensuring that the services are meeting the agreed levels of service. The extended Continual Service Improvement can also review the trends and the information of management for ensuring that the outcomes of the processes of IT Service Management are achieving the intended outcomes (Picard, Renault and Barafort 2015). On the other hand, the extended CSI processes followed by HBZS Mining Rescue Services can also conduct the internal audits by verifying compliance It can also conduct the internal as well as the external reviews of the service for identifying the opportunities associated with the extended Continual Service Improvement followed by HBZS Mining Rescue Services (Renault, Cortina and Barafort 2015). The extended Continual Service Improvement processes followed by HBZS Mining Rescue Services can conduct the maturity assessments against the activities as well as roles of process for highlighting areas of concern or improvement (Schwalbe 2015). On the other hand, it can also review the analyzed data In addition, the extended CSI followed by HBZS Mining Rescue Services in ITIL adoption can also present the recommendations to the senior management in terms of improvement The extended Continual Service Improvement processes in ITIL adoption phase of HBZS Mining Rescue Services can help the improvement opportunities based on the higher priority. In addition, it can also manage as well as deliver cross divisional and cross functional improvement projects. On the other side, the extended Continual Service Improvement Service of HBZS Mining Rescue Services can also build the effective relationships with the IT senior managers as well as the business of HBZS Mining Rescue Services (Willcocks 2013). It can also impact all of the levels of management for ensuring that the activities of service improvement are getting the required support as well as are well-resourced enough for implementing the solutions (Luftman 2014). Business-IT Alignment Business-IT Alignment is simply a dynamic state in that HBZS Mining Rescue Services can be capable of using effectively IT for achieving the objectives of this particular business organization that is typically improved marketplace competitiveness or financial performance. It has mainly ensured the capacity of the organization for demonstrating a positive relationship between the accepted financial measures of performance and the information technology (Willcocks 2013). The IT department of HBZS Mining Rescue Services has a much clearer need understanding of its customers in terms of their Business-IT Alignment. This business has mainly discovered the benefits to communicate with Information Technology. In order to mitigate the issues associated with the business-IT alignment; this organization has to improve the maturity of its business processes (Willcocks 2013). Therefore, for improving the Business-IT alignment ITIL training and certification were important, not only for the meet ings and the discussions with the counterparts of the company in other organizations but for acquiring new knowledge that can permit the company for comparing its experiences and expand also its viewpoints. Conclusions and Recommendations to the IT Manager HBZS Mining Rescue Services have selected the ITIL framework due to the enhancing demands on the IT department that led to the requirement for making the activities of the organization more effective. ITIL framework has also been selected by HBZS Mining Rescue Services in order to structure the activities of the organization in a consistent way was the way forward. However, there are some issues associated with the ITIL adoption techniques as well as the processes. Therefore, there can be some recommendations which can help HBZS Mining Rescue Services to improve its ITIL framework by making few significant modifications on it. These recommending processes or the modifications are as follows: In order to resolve the issues encountered in the operations of the IT department, HBZS Mining Rescue Services should establish a well-organized as well as well-structured service catalogue. This particular tool can mitigate all of the four challenges associated with the ITIL adoption by the IT department of the organization. Dividing the IT department activities in accordance with the business activities as well as using the business terminology has made it understandable easily to the business. In addition, setting the review meetings of daily service can establish the invaluable channels of communication with the help of the establishment of the service catalogue within the ITIL framework. The organizational size is very much important while approaching the main strategic objective of HBZS Mining Rescue Services. Communication between the business as well as IT is a huge issue for each organization. However, it can be expected that it is more sensitive in the SMB like HBZS Mining Rescue Services to the relative maturity of both of the companys IT department as well as the organization. Hence, in this scenario, the establishment of the Continual Service Improvement Process can become significant to overcome this critical issue. HBZS Mining Rescue Services should work out an appropriate communication policy for the operational purposes or in case of the key incidents. In addition, HBZS Mining Rescue Services should keep simple all the strategies of the implementation ITIL framework of the IT department. On the other side, it should be written three times with an exclamation mark. The organization should not hesitate for cutting off anything that is rarely used as well as proves useless. Furthermore, most importantly, communication is the major bridge that can connect all of the activities of the IT department while adopting the ITIL framework. In order to complete the implementation of the ITIL framework, the IT department has to collect as well as share knowledge regarding the ITIL adoption. HBZS Mining Rescue Services should also publicize as well as celebrate the organizations achievements and successes in order to increase their popularity and reputation. The IT department of HBZS Mining Rescue Services should not be over creating while adopting ITIL. The organization should utilize all kinds of possible ways to accomplish the ITIL adoption without any hesitation. 7.2 Conclusion This particular report has successfully provided a view regarding the significant processes of ITIL adoption that can play an effective role in the IT operations of HBZS Mining Rescue Services. First of all, this report on the IT Service Management of HBZS Mining Rescue Services has clearly illustrated the further future improvements those are required over the IT service management at the organization. Thus, a conclusion has been drawn in this scenario that HBZS Mining Rescue Services have to essentially implement additional ITIL processes as well as have to make few crucial and important improvements over the processes of ITIL adoption. On the other hand, in the phase of the service transition can result in several operational issues in other firms. In order to avoid such issues, HBZS Mining Rescue Services have to follow few critical service transition processes which are greatly inter-related to the ITIL as well as the other processes of the organization. In addition, the major c oncern of HBZS Mining Rescue Services is to mitigate the current outsourcing problem. Therefore, this particular report has successfully conveyed all of the limitations as well as the benefits of the service desk which can then specify the way to resolve such issues of outsourcing. Moreover, the IT department of this particular organization has already moved from a technological viewpoint to the service viewpoint. thus, this report has successfully specified the process of establishing Continual Service Improvement Process. On the other hand, most importantly, this report has also shed light on the significance f the extended CSI process by fostering the Business-IT partnership at all the levels of HBZS Mining Rescue Services. 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